![]() ![]() Seamless B2C and B2B customer journeys across sales, marketing, and serviceĪt the Microsoft Business Applications Virtual Launch Event, we’ll demonstrate updates to Dynamics 365 Customer Insights, Microsoft’s customer data platform (CDP), including first and third-party data connections that further enrich customer profiles that can be updated and activated in real-time. For a complete list of new capabilities, please review the Dynamics 365 and Power Platform 2020 release wave 1 plans. Watch the Microsoft Business Applications Virtual Launch Event-now available on-demand-for demonstrations of some of the new Dynamics 365 and Power Platform capabilities spanning customer engagement, commerce, and supply chain management. Our customer commitment includes allowances for uptake of the 2020 release wave 1, as well as the timely release of innovations and capabilities that can help your business adapt to challenges during and after the COVID-19 crisis. We are providing support and resources for organizations on the frontlines of the COVID-19 outbreak and prioritizing the seamless business continuity for our Dynamics 365 and Power Platform customers. This release lands at an unprecedented time for business and society. Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. ![]()
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